General Terms and Conditions

Sect. 1 Scope of validity, customer information

The following general terms and conditions (GTC) govern the contractual relationship between Hurom Europe GmbH and consumers or entrepreneurs who purchase goods in this shop. Terms and conditions of the customer that conflict with or deviate from these GTC do not become part of the contract unless we have expressly agreed to them in text form. Participation in the hurome Loyalty, Rewards and Referral Program is governed in addition by the hurome Membership Program Terms and Conditions; in the event of a conflict, those Terms prevail for matters specific to participation in the Program, while these GTC prevail for the purchase, delivery and return of goods. All prices shown are total prices including statutory VAT; for deliveries to other EU Member States, VAT is charged at the rate applicable in the country of destination. Shipping costs are shown separately and before you place your order. The prices applicable are those displayed at the time you place your order. These GTC are made available in the languages in which our online shop is offered. The version in the language in which you complete the order process is the version that applies to your contract.

The goods offered in this shop are intended for your own use. Commercial resale is not permitted, and goods are supplied only in quantities customary for a household.

Sect. 2 Conclusion of contract

(1) The presentation of products in our online shop does not constitute a binding offer. It is a non-binding invitation to you to place an order (invitatio ad offerendum).

(2) You can put one or more products into the cart. In the course of the order process, you enter your data and desires concerning payment tool, delivery method, etc. By clicking the order button you submit a binding offer to purchase the products contained in the cart. Immediately before you submit the order we display, in a highlighted manner, the essential characteristics of the goods, the total price including taxes and delivery charges and, where applicable, the term of the contract and any minimum duration of your obligations.

(3) Immediately after your order we will send you an email confirming your order (order confirmation). By that order confirmation we accept your offer, and the contract of sale is thereby concluded. The order confirmation also serves as the confirmation of receipt required by Section 312i(1) sentence 1 no. 3 of the German Civil Code. Together with it we send you the contractual text referred to in Sect. 3, the withdrawal instructions and the withdrawal form.

(4) Where you choose a payment method under which the price is charged before dispatch, the amount is charged on the basis of the contract concluded under paragraph (3). If we are exceptionally unable to fulfil your order, we will refund the amount without undue delay, in full and without deduction.

Sect. 3 Customer information: Storage of the contractual text

(1) We store the text of the contract, including the order details and these GTC, and send it to you together with the order confirmation by email in a form that you can save and print (durable medium).

(2) These GTC and the withdrawal instructions can be viewed and downloaded on our website at any time.

Sect. 4 Customer information: Correction note

You can modify your entries at any time before submitting the order by using the ‘delete’ key. We will keep you informed throughout the checkout process for further correction options. You can also terminate the order process at any time by closing the browser window completely.

Sect. 5 Retention of title

The merchandise remains our property until full payment is made.

Sect. 6 Guarantee (voluntary) and your statutory rights

(0) Your statutory rights

In addition to this guarantee, you have statutory rights in the event of a lack of conformity of the goods (statutory liability for defects, Sections 434 et seq. German Civil Code). Exercising these rights is free of charge for you. These statutory rights are not restricted or affected by this guarantee. This guarantee is granted voluntarily and in addition to your statutory rights. Where a defect is covered both by your statutory rights and by this guarantee, you may choose which to invoke; during the statutory liability period, invoking your statutory rights is always free of charge and does not require you to meet the conditions of this guarantee.

The guarantee described below is granted by Hurom Europe GmbH, Weberstraße 19, 65779 Kelkheim (Taunus), Germany.

(1) The warranty

We provide warranty coverage only for products that have been imported and distributed by us and purchased through our authorised sales channels. Products purchased from other distributors or outside our sales channels are not covered by our commercial warranty, and we do not provide international warranty service for such products. The covered parts and warranty periods are set out in the list below. This commercial warranty does not affect any statutory rights that consumers may have under applicable law.

Warranty periods vary by model. Consumables such as silicone parts and juice&pulp containers, cleaning brushes are excluded from the warranty.

Where goods purchased on or after 31 July 2026 are repaired under the statutory liability for lack of conformity, the liability period for claims arising from lack of conformity shall be extended by twelve months in accordance with statutory provisions. This extension shall apply only once.

Extended warranty service is provided only for products distributed through Hurom Europe and registered on the Hurom Europe website.

Product model name and serial number are required to request warranty service.

Please submit proof of purchase — for example a receipt, an invoice or your order number.

The warranty for accessories applies only to defects and damage caused by manufacturing or material faults. Wear parts are expressly excluded from the warranty. Inappropriate use of the product will invalidate the warranty.

When the products are gifted or sold to a third party, the warranty is transferred with the product itself. The new owner may continue to benefit from the warranty coverage. To claim warranty benefits, the original purchase receipt indicating the date of purchase must be presented. Where the transfer is not evident from the documents submitted, we may additionally request a written confirmation of transfer from the previous owner. This transfer relates only to the product guarantee. It does not transfer any membership, account or points under the hurome Membership Program.

[Products purchased from September 2024]

• H80ST/H400/H330P/H320N/H70FT/H70ST: Motor and parts 15-year Warranty
• H310A/E50ST/E30ST: Motor and parts 10-year Warranty
• Commercial Model(CP50): Motor and parts 2-year Warranty
• Others(except DT-SJ series): 10-year Warranty on the motor, 2-year Warranty on parts
• Water Purifier(WP-A01EGR): 5-year Warranty – This warranty applies only to the main unit. Consumable parts, including filters, are excluded from the warranty.
• Other Hurom products distributed by us (e.g. blenders): the covered parts and warranty period are set out in the warranty card enclosed with the product or on the relevant product detail page.
• Blenders and accessories (Power Blender, Table Blender, Mini Blender, Water bottles, glass, parts and etc.): 2-year Warranty

*The above warranty period applies only to the main products, and additional purchased parts are covered by a 2-year warranty.

*Please note that an extended warranty applies to products purchased from 1st September 2024 and with a warranty registered on the Hurom Europe website. Proof of purchase as described above is required.

[Products purchased before September 2024]

10-year Warranty on motors and 2-year Warranty on parts for all Slow Juicer models (except HW series, DT-SJ series, and S13) only when purchased from Hurom Europe.

(2) Cost of shipping under the warranty

If the product, or one of its parts, qualifies for service under the warranty, Hurom Europe will replace or repair the damaged product free of charge.

(3) Warranty exclusions

• This guarantee covers the repair or replacement of the product or its parts. It does not itself provide for compensation of further losses. Your statutory claims for damages remain unaffected; our liability for damages is governed by Sect. 7 and by mandatory statutory provisions, in particular the German Product Liability Act (Produkthaftungsgesetz).
• Hurom is not responsible for the repair or replacement of failed or damaged components resulting from electrical power failure, use of extension cords, low voltage, or voltage drops in the unit.
• Hurom assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or failure to clean and/or maintain the product as set forth in the owner’s manual provided with each unit.
• The warranty does not cover any defect due to, or resulting from, ordinary wear and tear, handling, abuse, misuse, or harsh chemical action, nor shall it extend to any product from which the serial number has been removed or altered, or products that have been modified by unauthorized service personnel or damage by flood or fire.
• The warranty does not cover any defect caused by consumer’s attempts to disassemble or repair the product.
• Territorial scope of this guarantee. This voluntary guarantee is provided for products purchased from Hurom Europe and used in the countries to which we deliver, as listed in our Shipping and Returns policy. It does not extend to products taken to or used outside those countries.

Your statutory rights in the event of a lack of conformity are not affected by this territorial limitation.

• We do not offer any after-sales service for purchases from unauthorised sellers. If you have questions regarding the authorisation of an online seller, please contact us at info@hurom-europe.com.

(4) Can I send my machine to Hurom for repair if it is out of warranty?

• We may be able to repair or replace your product for a fee if it is out of warranty. Please note that we will charge you for out-of-warranty repairs, and these costs may vary.

(5) Where can I find spare parts?

Spare parts for our products are available in the spare parts section of our online shop. You can also contact our customer service at any time at info@hurom-europe.com.

Sect. 7 Limitation of liability

We exclude liability for slightly negligent breaches of duty, provided such breach does not involve essential contractual obligations, injury to life, body or health, or guarantees, and provided it does not affect claims under the Produkthaftungsgesetz (ProdHaftG, Product Liability Act). Essential contractual obligations are those obligations whose fulfilment is necessary to achieve the purpose of the contract and on whose observance you may regularly rely; they include in particular our obligation to deliver the item and to transfer title, free of material and legal defects. In the event of a slightly negligent breach of an essential contractual obligation, our liability is limited to the damage foreseeable and typical for this type of contract. The same applies to breaches of duty by our legal representatives, employees and other vicarious agents (Erfüllungsgehilfen), including the providers of the technical infrastructure we use. The above limitations also apply to the personal liability of our legal representatives, employees and vicarious agents. Liability for the fraudulent concealment of a defect remains unaffected.

Sect. 8 Disposal of electrical and electronic equipment

Our information on the separate disposal of electrical and electronic equipment, on the meaning of the symbols, on our WEEE registration, on the free take-back of old appliances is set out in our document “Product Safety and Disposal”, which forms part of this contract and can be viewed and downloaded on our website at any time.

Sect. 9 Right of withdrawal

If you are a consumer, you have a statutory right to withdraw from the contract within 14 days. The conditions, the period and the procedure for exercising this right, together with the withdrawal form and the return address, are set out in full in our Withdrawal Policy, which forms part of this contract and is provided to you before you place your order and again with our order confirmation.

Sect. 10 Consumer dispute resolution

Hurom Europe GmbH is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of the German Act on Alternative Dispute Resolution in Consumer Matters (VSBG). We are always happy to resolve any issue with you directly: info@hurom-europe.com

Sect. 11 Further customer information

The following documents apply in addition to these GTC and can be viewed and downloaded on our website at any time: Withdrawal Policy · Withdrawal Form · Shipping and Returns · Refurbished Product Policy · Privacy Policy · Product Safety and Disposal · Accessibility Information · Imprint · hurome Membership Program Terms and Conditions.

The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
With respect to consumers, this choice of law shall apply only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has his or her general residence (principle of favorability).

Hurom Europe GmbH · Weberstraße 19, 65779 Kelkheim (Taunus), Germany

E-mail: info@hurom-europe.com

As of: 07.09.2026