Shipping and Returns
Shipping Zones and Delivery Charges
Delivery is available only to the areas specified in the Delivery Zone below. Shipping costs are determined based on the destination country and the applicable shipping zone as set out below.
| Shipping Zone | Destination Countries | Shipping Fee | Free Shipping |
|---|---|---|---|
| Zone 0 | Germany | €7 | Orders of €69 or more |
| Zone 1 | Luxembourg, Croatia, Italy, Netherlands, Austria | €12 | Orders of €69 or more |
| Zone 2 | Spain, France | €15 | Orders of €79 or more |
| Zone 3 | Belgium, Latvia, Portugal | €20 | Orders of €99 or more |
| Zone 4 | Sweden | €25 | Orders of €149 or more |
*For orders of spare parts that are small and light enough to be sent by post and whose total weight is below 0.3 kg, a flat shipping fee of €4 within Germany and €6.50 to all other destination countries applies.
The applicable shipping fee will be displayed during the ordering process before the order is placed.
We deliver only to the twelve countries listed in the table above. Due to regional distribution agreements we do not deliver to other European countries, including other EU Member States.
Please note: Delivery is available only within the continental European Union.
We do not deliver to territories outside the European continent, even if they belong to an EU member state — such as the French overseas territories (e.g. Réunion, Guadeloupe, Martinique, French Guiana, Mayotte) or the Spanish territories outside Europe (e.g. Canary Islands, Ceuta, Melilla).
Shipment Processing
Next Day Cut-Off – Most orders placed by 11 PM CET will be processed and shipped out the next business day. Orders are held if we cannot verify your shipping address or if your billing details are flagged by our fraud detection. Unless a delivery date is expressly agreed, we will dispatch the goods without undue delay and hand them over to you no later than 30 days after conclusion of the contract. Delivery dates shown during the order process are estimates based on the carrier's standard transit times.
Signature Confirmation – Hurom Europe reserves the right to require Signature Confirmation on any shipment. Our Customer Care agents are unauthorized to release signature requirements.
Order Changes/Cancellation Requests – We are unable to combine multiple orders. We cannot cancel or make changes to the details of an order once it has been submitted to our warehouse. Orders are submitted to our warehouse daily at 11 PM CET. Please contact us at earliest if you notice an error in your order details.
Carrier Shipping Delays – Where a delay is caused by the carrier or by circumstances outside our control, we will inform you without undue delay. Your statutory rights in the event of delay remain unaffected. Our liability for damages is governed by Sect. 7 of our General Terms and Conditions (GTC); nothing in this policy excludes or limits liability for damage arising from injury to life, body or health, or from intent or gross negligence.
Shipping Damage Claims – If you suspect your products were damaged during transit, please try to refuse the shipment and e-mail us immediately at info@hurom-europe.com. Do not remove any items and keep the packaging as is. If we file an insurance claim, we may ask you to take pictures of the damage. We will send you a new unit at earliest. Please tell us as soon as possible, and if possible within three days of delivery, if items arrive damaged or are missing, and please keep the packaging: this helps us pursue a claim against the carrier. This request does not limit any statutory rights you may have. In particular, failure to notify us within this recommended period does not, by itself, affect your statutory rights in relation to defective goods.
Product Defect Claims – If you receive a juicer which you feel is defective, please contact our Customer Care Team. We will help you troubleshoot, process an exchange, and/or check the warranty on the product for further assistance.
Undeliverable Shipments and Reshipment
If a shipment cannot be delivered and is returned to us, the following provisions shall apply depending on the reason for the return. These provisions apply only to undeliverable shipments and do not affect the consumer’s statutory right of withdrawal.
(1) Non-delivery due to an error by the shipping provider
If a shipment is returned to us due to an error by the shipping provider, the customer will not incur any additional costs.
If the customer requests cancellation of the order, the purchase price will be refunded in full.
If the customer requests a new delivery, we will resend the order at no additional cost.
(2) Cancellation after shipment
If an order is cancelled after the goods have already been handed over to the shipping provider and the shipment is subsequently returned to us, the actual costs incurred for returning the undeliverable shipment to us may be deducted from the refund amount.
(3) Non-delivery due to an incorrect or incomplete delivery address provided by the customer
If a shipment cannot be delivered because the customer provided an incorrect, incomplete, or inaccurate delivery address, and the shipment is therefore returned to us, only the actual costs incurred for returning the undeliverable shipment to us will be charged to the customer.
If the customer cancels the order, these return shipment costs will be deducted from the refund amount.
If the customer requests a reshipment, the customer will be charged the actual return shipment costs. Reshipment will be arranged only after payment of these costs has been received. We will cover the cost of one subsequent reshipment.
The customer is not entitled to further free reshipment attempts.
The actual return shipment costs may vary depending on the destination country, shipping provider, and applicable shipping conditions.
(4) Failure to provide a corrected delivery address
If the customer fails to provide a corrected delivery address within 14 days after being requested to do so, we shall be entitled to terminate the contract and refund the purchase price less the actual costs incurred for returning the undeliverable shipment.
(5) Refusal or failure to accept delivery by the customer
If a correctly addressed shipment is refused by the customer or is not collected within the period specified by the shipping provider and is therefore returned to us, the provisions of section (2) shall apply.
These provisions do not affect the consumer’s statutory right of withdrawal.
Right of withdrawal
Your statutory right of withdrawal, its conditions and its consequences, the return address and the withdrawal form are set out in our Right of Withdrawal policy, which forms part of this contract and can be viewed and downloaded on our website at any time; they apply in accordance with the statutory provisions. The return shipping fees set out in the table below apply. The provisions of this Shipping and Returns page concerning undeliverable shipments and shipping fees apply in addition and do not affect that right.
We only accept returns of products purchased directly from this online shop. For Hurom products purchased elsewhere, please contact the original retailer regarding their return policy.
Should you wish to return your order, please send our Team a return request via email (Email address: info@hurom-europe.com). Have your original order number on hand so we can retrieve your order details. Once we receive your return request, we will provide you with a prepaid return shipping label. The easiest way is to use our label – your parcel is then trackable and can be matched to your order directly. If you use our label, its cost is borne by you and will be set off against your refund. Using it is voluntary: you may also return the goods yourself, at your own choice of carrier and at your own cost. The applicable return shipping fee varies depending on the country from which the item is returned. Please refer to the table below for the applicable fee.
| Country | Return Fee |
|---|---|
| Germany | 7,99 € |
| Austria | 12,79 € |
| France | 13,49 € |
| Belgium | 13,99 € |
| Luxembourg | 13,99 € |
| Netherlands | 13,99 € |
| Spain | 14,79 € |
| Italy | 14,99 € |
| Latvia | 17,99 € |
| Croatia | 18,39 € |
| Sweden | 22,69 € |
| Portugal | 25,19 € |
*For returns from other countries, please contact our Customer Care Team
We may withhold the refund until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. We inspect your return without undue delay after it arrives.
Please return the goods complete with all accessories. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning (see our Right of Withdrawal policy). No further claims arise from your withdrawal.
Please note that when returning electrical appliances that come into contact with food, an appropriate deduction may be made from the refund amount if there are residues that pose a hygiene risk, e.g. food residues that have not been removed.
The amount deducted depends on the degree of contamination and the subsequent decrease in value. If the device is returned in a heavily used or contaminated state and cannot be reconditioned or resold as new, the deduction may be significant.
If the purchase contract is withdrawn or the goods are returned, the customer is obliged to return all gifts or promotional items received as part of this purchase in full and in unused condition. If the gifts are not returned or are returned damaged, we reserve the right to deduct the value of the gift from the refund amount.
To help us process your return quickly, please request a return authorisation before sending the goods back. This is a request and not a condition: your statutory right of withdrawal is never subject to prior authorisation, and no charge is made if you return the goods without one. Where goods are sent back without following our return process, we may be unable to trace them, and you remain responsible for proving that you sent them back.
Returns after the withdrawal period has expired
Once the fourteen-day withdrawal period has expired, there is no contractual right of return or exchange. We do not offer a voluntary return option beyond the statutory right of withdrawal.
This does not affect your statutory rights in the event of defects, which are set out in the following section, or any claims under the voluntary manufacturer's guarantee described in Sect. 6 of our General Terms and Conditions (GTC). Those rights apply irrespective of the withdrawal period.
Please do not send goods back unsolicited after the withdrawal period has expired. We cannot process returns that have not been agreed in advance; in that case we will contact you and agree the return with you at your cost. This does not apply to returns made under the liability for defects described in the following section.
Liability for defects (statutory warranty)
(1) The statutory rights in respect of defects apply to all goods purchased from us. The limitation period is two years from delivery of the goods. These rights are free of charge for you and are neither replaced nor restricted by any manufacturer's guarantee.
(2) Where a defect becomes apparent within one year of delivery, it is presumed that the goods were already defective at the time of delivery. Within that period you do not have to prove that the cause was already present when the goods were handed over.
(3) In the event of a defect you may first request supplementary performance, that is to say repair of the defect or delivery of goods free of defects. If supplementary performance fails, is impossible or is refused by us, you may withdraw from the contract, reduce the purchase price or claim damages.
(4) We bear the expenses necessary for the purpose of supplementary performance, in particular transport, travel, labour and material costs. For returns made under the liability for defects we provide you with a free return label; the return shipping fees stated in the table above do not apply.
(5) How to proceed: write to us at info@hurom-europe.com and state your order number, a short description of the defect and, where possible, photographs or a short video. We will get back to you and send you a return label where appropriate. The return address is: KS Global GmbH (Gate B), Am Holzweg 28–34, 65830 Kriftel, Germany.
(6) The rights under this section also apply to partner-brand products purchased in this online shop, as the contract of sale is concluded with us. For refurbished products, the provisions of our Refurbished Product Policy apply in addition.
As of: 07.09.2026
