Q. What is the membership tier structure and what are the benefits?

A. Tiers are determined by the "accumulated points earned" since joining.

• Seed (0 pt ~): Basic 1 pt per €10, 10% welcome coupon, access to member-only sales
• Grow (300 pt ~): All Seed benefits + 1.2 pt per €10, seasonal gift, offline event invitations
• Harvest (500 pt ~): All Grow benefits + 1.5 pt per €10, priority access to new product purchases, VIP invitation events

Q. Does using points lower my membership tier?

A. No. Tiers are based on "total accumulated points earned" since joining rather than your remaining balance. Even if you spend all your points, your tier will not be downgraded and will remain for life.

Q. What happens if I cancel or return an order that used a point discount code?

A. When an entire order is canceled or returned, the applied discount code expires, but the points deducted during issuance will be restored to your account.

Q. If I return a product after already spending the earned points, will my balance become negative?

A. When points are retrieved due to a return, even if your remaining points are insufficient, your balance will not drop below zero (-) and will be safely adjusted to a minimum of 0 pt.

Q. What is the expiration period for points?

A. Points are valid for 365 days from the last point accrual or redemption activity. If any earning or redemption activity occurs within the validity period, the expiration date of all retained points is automatically extended (rolling renewal) by 365 days from that activity date. Notifications are sent via email or the widget 90 days and 30 days prior to expiration.